I built SSC to organise my own thinking about the Customer Operations role — not to pitch you a tool.

It's a quiet week on recalls and regulatory movement, so I'd use the breathing room to do some proactive account hygiene. I'd pull a list of customers who have international supplier relationships — particularly in regions known for complex ownership structures — and check whether their supplier records include any ownership or parent-entity fields at all. If those fields are blank or inconsistent, that's worth flagging to the data team as a gap to address before it becomes urgent. On the freight side, I'd reach out to any customers who've recently added new carrier relationships and ask whether they're managing quotes in a spreadsheet or somewhere we can see — it's a good conversation opener and often surfaces workflow pain we can actually help with. I'd also note the food inflation signal from The Grocer to any customers in UK retail-facing roles — not because it changes anything operationally this week, but because it's the kind of market context they'll appreciate us tracking on their behalf.